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Terms & Conditions
Welcome to Butternut Maple Farm! By accessing or using our website, purchasing products, or booking experiences through our site, you agree to the following Terms & Conditions.
Products & Availability
We take pride in producing high-quality maple products using traditional methods. Because many of our products are handcrafted and seasonal, availability may change without notice. We reserve the right to modify products, pricing, or discontinue items at any time.
Orders & Payment
All orders must be paid in full before shipment. We accept major credit cards and other secure payment methods available during checkout.
Shipping
Orders are processed as quickly as possible, typically within 3–5 business days. Shipping times may vary due to carrier delays, weather, or seasonal demand. Once an order has been shipped, Butternut Maple Farm is not responsible for delays caused by the shipping carrier.
Returns & Refunds
Because our products are food items, we cannot accept returns on opened or perishable products. If your order arrives damaged, incorrect, or defective, please contact us within 7 days of delivery so we can make it right.
Farm Visits & Airbnb
Visitors are welcome to enjoy our farm, tours, events, and Airbnb accommodations. Guests are expected to respect the property, equipment, animals, and other visitors. We reserve the right to refuse service or remove guests whose behavior is unsafe or disruptive.
Intellectual Property
All content on this website—including photographs, logos, graphics, product descriptions, and written content—is the property of Butternut Maple Farm and may not be copied or reproduced without written permission.
Limitation of Liability
While we strive to provide accurate information, Butternut Maple Farm is not liable for any indirect, incidental, or consequential damages resulting from the use of our website, products, or services.
Changes to These Terms
We may update these Terms & Conditions at any time. Continued use of our website constitutes acceptance of any revisions.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact us through our website or by phone during normal business hours.
Privacy Policy
Effective Date: 2026
At Butternut Maple Farm, we value your privacy and are committed to protecting your personal information.
Information We Collect
When you visit our website, place an order, submit a contact form, subscribe to our newsletter, or book an experience, we may collect information including:
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Name
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Email address
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Phone number
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Shipping and billing address
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Payment information (processed securely through our payment provider)
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Information you voluntarily provide when contacting us
We may also collect anonymous website usage information through cookies and analytics tools to help improve our website and customer experience.
How We Use Your Information
We use your information to:
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Process and fulfill orders
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Respond to customer inquiries
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Send order confirmations and shipping updates
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Share newsletters, promotions, and farm updates (if you have opted in)
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Improve our website, products, and services
We do not sell, rent, or trade your personal information to third parties.
Cookies
Our website may use cookies to improve functionality, remember preferences, and better understand how visitors use our site. You may disable cookies through your browser settings if you choose.
Data Security
We use reasonable administrative and technical safeguards to help protect your personal information. While no method of online transmission is completely secure, we take appropriate measures to safeguard the information you provide.
Third-Party Services
Our website may include links to third-party websites or use third-party services for payment processing, booking, email marketing, or analytics. These providers maintain their own privacy policies.
Your Choices
You may unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link included in our emails.
If you would like to update or request deletion of your personal information, please contact us directly.
Children's Privacy
Our website is not intended to knowingly collect personal information from children under the age of 13.
Policy Updates
We may revise this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or how your information is used, please contact Butternut Maple Farm through our website or by phone during normal business hours.
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